ABSTRACT
During 2020, in the context of the health emergency caused by COVID19, Universidad de la República (Udelar) already had installed capacities (human and technological) that allowed it to continue teaching activities uninterruptedly. This was possible thanks to different factors that gave continuity to the educational processes of that year: the consolidation of the Virtual Learning Environments (VLE), as widely used spaces throughout the educational community, the deployment of highly trained human resources in charge of the VLE in each educational technology service and a basic technological infrastructure. This article tries to give an account of the state of the human resources associated with the educational technology services, its main characteristics. In addition, an approach to what has been the development of their tasks in the context of a health emergency is presented. A mixed methods study was carried out during the second semester of 2020 and first semester of 2021. The results obtained show a consolidation of the educational technologists role in the university. A greater visibility of the tasks they perform due to the increase in demand by the educational community caused by the Emergency Remote Teaching (ERT) was highlighted. However, no significant increases have been made in the assigned workloads or in new hires to enable a greater response from the educational technology services around the digital education activities during COVID 19 ERT. Analysis and recommendations on educational, organizational and technological dimensions can be extended to other Latin American universities to face the challenge of post-pandemic digital education. © 2022 IEEE.